Questions about an audit result, a bug to report, or a bill format we should support — reach out.
For anything — questions, bugs, feedback. We aim to reply within 2 business days.
baralsamir941@gmail.comThe fastest way to report an issue with a specific audit: open the app menu → Support & Feedback. It includes your app version automatically (never your bill contents).
Found a claim page FairBill couldn't read? Tell us which insurer it came from (don't send the bill itself — it contains your health information). Format support is our top ongoing work.
FairBill is built from patient feedback. If a billing situation isn't covered — tell us what happened and what would have helped.
Email isn't a secure channel for health information, and we don't need your documents to help — describing the issue (insurer, screen, error message) is enough. FairBill by design never has your bills on any server.
If a bill has gone to collections or you're facing aggressive collection actions, ask your provider's billing office for an itemized bill and a hold while you dispute — the letter FairBill generates requests both. For serious situations, consider a professional patient advocate or legal aid organization in your area.